Frequently Asked Questions By Learners
General Questions
- What is Utorify?
- Utorify is an online platform where you can discover and purchase hubs (courses) on a wide range of topics. Our mission is to provide high-quality, fun and social media like learning experiences crafted by content creators and industry experts.
- How can I access my purchased hubs?
- Browse the hub page, select a hub you’re interested in, and click on it to view. If it is a paid hub, then click on “purchase” or “add to wishlist”.
- You can also search the topic you are interested in to find hubs and communities.
- What types of hubs (courses) are available on Utorify?
- Utorify does not offer courses, the content creators have the free will to create wide range of courses under the categories available on the platform. including professional skills, hobbies, academic subjects, creative arts, and more. Whether you’re looking to advance your career, learn a new hobby, or deepen your knowledge in a specific skill, you’ll find something to suit your interests.
- Can I preview courses before purchasing?
- Yes, most courses offer a free video or sample lessons so you can get a feel for the content and teaching style before making a purchase.
Account and Payments
- How do I create an account on Utorify?
- Creating an account is simple. Visit our Sign-Up Page, enter your details, and follow the prompts to set up your profile. Once your account is created, you can start exploring immediately. For more details click on Getting Started Page.
- What payment methods are accepted?
- We accept major payment methods via Stripe, including credit cards, bank debits, digital wallet and other secure payment options.
- How can I request a refund if I’m not satisfied with a hub?
- Yes, we offer a refund for hubs. If you’re not satisfied with your purchase, you can request a refund within a specified period (typically up to 30 days from the date of purchase, but that will be decided by the content creator). Review our Refund Policy and follow the steps to request a refund if you’re eligible.
- Where can I see the status of my refund?
- Yes, you will be notified via email sent by us. You can also view it on the refund page on the website.
- When will I receive my refund?
- Utorify refunds you instantly. To receive the refund, it will depend on your bank. It might take 1-3 business days or more.
- Can I cancel my refund request after I’ve submitted it?
- No, you cannot cancel your refund request. If you have changed your mind then you can purchase the hub from the creator again.
Community and Support
- How do I interact with content creators?
- Use the hub and Bites comment section to ask questions and interact with content creators on Utorify.
- How can I connect with other learners on Utorify?
- You can connect with other learners through hub comment sections. Feel free to share insights, ask questions, and learn from the experiences of others.
- How can I stay updated on new courses and features?
- Stay informed by subscribing to our newsletter, following us on social media, and regularly checking our website for the latest updates and announcements.
- How can I get in touch with the Utorify team?
Technical and Platform
- What are the technical requirements to use Utorify?
- You can access Utorify using any device such as your computer, tablets and phones with internet connectivity and a web browser. For the best experience, we recommend using the latest versions of Chrome, Firefox, Safari, or Edge.